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Pricing-Returns

Pricing: Our prices are in United States Dollars. Our web site is secure for credit card transactions. Credit card numbers are held on computer servers only until the transaction has been completed. The credit card number is then deleted from all computer servers.

Please Note: There can be a small difference of charges on your credit card depending on what conversion rate your credit card company is using to convert US$ to Canadian $. Our company is based in Vancouver, Canada.

Returns: If you are not satisfied with the product, you may return it for refund or credit (exception; books ) provided we are notified within 14 days and it is returned in unused and resellable condition.

If you are returning a product you must contact our company before doing so.

In order to serve you better, some of the products we sell are drop shipped direct from the manufacturer. This speeds up delivery and ensures the lowest shipping cost possible. To avoid having a return item refused and sent back to you, please contact us before sending anything back. We will send you the correct return information to you via email.

We will not accept returned products sent to us via courier companies such as UPS, FedEx, DHL.

Please Note: any items returned to us after 30 days from date of delivery will require a 10% restocking fee to be held back from the order refund.

Please Note: any brass item returned to us because of reasons other than warranty issues will require a 10% restocking fees to be held back from the order refund.

Please Note: Canadian orders for Sebago shoes are now required to be shipped into Canada from the US warehouse. This means a three week delay in delivery and an additional cost of $30-50 per pair for duties and brokerage fees. Sebago shoes do not qualify for NAFTA as they are hand made in the Dominican Republic.

Methods of Payment: We accept Visa and Mastercard, American Express, (as well as Purchase Orders, Wire Transfer, Western Union payments from pre-qualified corporate customers).

Comments or Questions

Questions??? See our Contact Us section for contact numbers and addresses.