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Shipping-Privacy

Shipping Policy & Information

Red Sky Clothing and Footwear offers shipping to almost any location in the world. In order to reduce your shipping costs we calculate each rate depending on the weight of the product(s) ordered, the destination being shipped to and the speed of the desired delivery time.

NEW! We have added shipping cost information to every product description on our web site. These rates are based on packages delivered within the mainland U.S.A..

You can receive FREE surface shipping on any order that totals $75.00 or more and is deliverable to addresses within the mainland U.S.A..
Please email us at redskycf@telus.net for more information if required.

Please note: while most of the products seen on our web site are in stock, some are not at the time of ordering. Our customers are emailed regarding the status of the order often within 1 hour and at most 24 hours.

In order to serve you better, some of the products we sell are drop shipped direct from the manufacturer. This speeds up delivery and ensures the lowest shipping cost possible. To avoid having a return item refused and sent back to you, please contact us before sending anything back. We will send you the correct return information to you via email.

Please note the time frames associated with each shipping method choice are guidelines only and are not guaranteed delivery dates due to the possibility courier delays, customs delays and acts of God. We will do our utmost to have the products delivered within the time frame requested but we will not be held responsible for deliveries outside the delivery time frame requested.

Please note, our system will authorize credit cards for a period of 14 days when if the item has not shipped, the charge will be "unauthorized". We never charge a card unless we ship a product.

Please also note: Our inventory system is NOT a live one which means the item or items ordered may not be available. You will be notified within 48 hours of the status of your order.

We ship products all over the globe and it is not possible for us to list every product as they relate to each countries duties, brokerage and tax fees that are applicable (if any). Please note that these fees are normally not assessed on products shipped within Canada and the U.S.A. under $200.00

There may be applicable fees when shipping Internationally and it is the responsibility of the customer to have knowledge of these fees (if any) when placing an order. It is not our company charging these fees, it is the receiver's country.

Please note: our company will not mark any package being shipped as a gift or sample for any reason.

Privacy

Our web site is secure for credit card transactions and credit card numbers are held only until the transaction has been completed. The credit card number is then deleted from all computer servers.

In order to process your online order, Red Sky At Night must ask for some personal information (address, phone number) from each customer. We use this information for order purposes only. All personal information received from our customers is stored on a secure server and is not sold or disclosed to any other party.

If you have any questions or concerns regarding our Privacy Policy, please contact customer service toll free at 1-888-733-7597. If you are not comfortable with disclosing personal information through the Internet, our customer service representatives will gladly take such information over the phone.

Comments or Questions

Questions??? See our Contact Us section for contact numbers and addresses.